Privacy policy

Last updated: 4 November 2025
Company name:  COCUY AMBASSADORS LTD
Company number: 15506778
VAT number: 444744271
Address: 20 Wenlock Road, London, England, N1 7GU
Email: info@cocuyambassadors.com


1. Introduction

Cocuy Ambassadors Ltd (“Cocuy Ambassadors”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). We provide these Services to offer you a curated online shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, or otherwise interact with us. Our Services are powered by Shopify, which helps us operate our online shop securely and efficiently.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection and processing of personal information.

For any data protection queries, please contact us at:
info@cocuyambassadors.com
20 Wenlock Road, London, N1 7GU, United Kingdom


2. Personal Information We Collect

We collect, use, and process personal information that identifies or can reasonably be linked to you, such as:Contact details: name, billing and delivery addresses, phone number, email address.

  • Account information: username, password, preferences and settings.

  • Financial information: payment card details, payment confirmations, and billing data (processed securely by Shopify and its partners, such as Braintree/PayPal).

  • Transaction details: items viewed, purchased, returned, exchanged, or saved to wishlists.

  • Device and usage data: IP address, browser, device type, location, and interaction with our website (via cookies and analytics tools).

  • Communications: any information you include when contacting us by email, phone, or social media. 

    We may also collect information automatically through cookies or from trusted partners (e.g. marketing and analytics providers, social media platforms).

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our Services: process your orders, arrange shipping, manage your account, and personalise your experience.

  • Communicate with you: send order confirmations, shipping updates, or respond to your enquiries.

  • Marketing and promotions: send marketing emails or display relevant adverts (you can opt out at any time).

  • Security and fraud prevention: detect and prevent fraud or unauthorised transactions, and protect our Services.

  • Compliance and legal purposes: comply with legal obligations, tax requirements, or respond to lawful requests.

    We will only use your personal data when we have a lawful basis to do so — such as performance of a contract, legitimate interest, legal obligation, or your consent.

4. How We Share Your Information

We may share your personal information with:

  • Shopify, which hosts and powers our store (see Shopify Privacy Policy).

  • Trusted partners such as payment processors, couriers, IT providers, analytics services, and marketing platforms.

  • Business partners for marketing or advertising (only if you’ve consented or if lawful).

  • Authorities or legal entities if required by law, to prevent fraud, or protect our rights.

  • We never sell your personal data. Any third parties we work with are contractually obliged to protect your information and use it only for agreed purposes.

5. Relationship with Shopify

Cocuy Ambassadors is hosted on Shopify Inc. Shopify collects and processes certain personal data about your interactions with our store and other merchants to provide and improve its services. Shopify may use this data for analytics and to enhance the shopping experience across its platform.

To learn more or exercise your rights regarding Shopify’s processing of your personal information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. International Data Transfers

Some of our service providers (including Shopify) may process data outside the United Kingdom or European Economic Area. We ensure that any international transfers comply with UK GDPR by using approved safeguards such as Standard Contractual Clauses or recognised adequacy decisions.

7. Security of Your Data

We adopt robust technical and organisational measures to protect your data, including:

  • Encryption (TLS/SSL) for secure transmission of data.

  • PCI-compliant payment processing via Shopify and Braintree (PayPal Europe S.à.r.l. et Cie, S.C.A.).

  • Restricted internal access and staff confidentiality obligations.
    While we take all reasonable precautions, no method of transmission over the internet is completely secure. Please use secure channels when sending sensitive information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements. When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing or other uses.

  • Receive a copy of your data (data portability).

You can exercise these rights by emailing info@cocuyambassadors.com.
We may need to verify your identity before processing certain requests.

You can opt out of marketing emails at any time by clicking “Unsubscribe” or contacting us directly.

If you are based in the UK or EEA, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

10. Children’s Data

Our Services are not intended for children or anyone under the legal drinking age in your jurisdiction. We do not knowingly collect or sell personal data from individuals under 18.

11. Third-Party Links

Our website may contain links to third-party sites, including social media platforms and embedded content. We are not responsible for their privacy practices or security. Please review their privacy policies before sharing your data.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions, concerns, or would like to exercise your data rights, please contact:

Cocuy Ambassadors Ltd
Company number: 15506778
20 Wenlock Road, London, N1 7GU, United Kingdom
info@cocuyambassadors.com

For the purposes of applicable data protection law, Cocuy Ambassadors Ltd is the data controller of your personal information.